Do I need to register to make a purchase? You do not need to register to make a purchase - you may also check out as a Guest. However, you will not earn points on your purchases if you checkout as a Guest. Registering for purchases makes the checkout process much faster, and you'll earn points for every purchase you make as a registered member. Points earned with each purchase can then be redeemed for discounts once the points have been credited to your account (please read Points FAQ below).
How are Points calculated? Every penny you spend earns you 1 Point*. Every dollar spent earns you 100 Points*. If your total number of Points is less than 50,000 the redemption value will be equal to 1% of the original dollar amount. If your total number of Points is 50,000 or more, the redemption value will be equal to 2% of the original dollar amount when you redeem 50,000 or more points when placing your order. Click here for a more detailed explanation on our Points system!
* Point value is calculated after applying any coupon discount(s) or existing Points redemption value. Click here for a more detailed explanation.
When are Points credited to my account once I've made a purchase? Once you've placed an Order with us as a registered member, the Points earned with that Order will be in a pending status. The Points will be credited to your account as soon as your order has shipped. You can track your pending and available points on your account home page. Points are not earned/credited to you if you checkout as a Guest.
How long will it take for my Order(s) be delivered? We work super hard to have your Order delivered as fast as possible. Orders placed before 3PM EST Monday-Saturday are shipped on the same day. Orders placed on Sundays or after 3PM EST Monday-Saturday are shipped the following day. Delivery times depend on your location and shipping method chosen during checkout. Click here to learn more about delivery times for various locations.
How can I track the status of my Order(s)? As soon as you've placed an Order with us, you'll receive an Order confirmation e-mail including your Order number and the details of your Order. As a registered member, you can easily track the status of your Order(s) through the Order History page of your account. If you are not a registerd member, you can track your Order through the Order Tracking page. As soon as your Order has been shipped, we'll send you an e-mail confirmation including your shipment tracking number which will allow you to track your package through the courier's website.
What is your refund policy? Customer Satisfaction is our #1 goal. If you are not completely satisfied with your purchase, please contact us and we'll do whatever we can to make it right. Rest assured that if you're not happy with your purchase, and if you decide to return your order, we will issue you a full refund of the amount you paid for the returned products, once we've received your returned products in all original form and packaging.
We offer two options for refunds : Option #1
Refund in the form of a store credit: this option includes all shipping charges, and we will issue you a store credit for the amount you paid for any returned product(s), plus all shipping charges. For example, if you are returning products that cost $20, and your original shipping cost was $5 and return shipping cost was $10, we will issue you a store credit in the amount of $35. The store credit can be applied towards any product on our site, and has no restrictions or any minimum purchase amount required. Option #2
Refund back to your original payment method. Refunds are issued within 24 hours of receiving your returned products, and the refund will be issued back to the same account as your original payment method. Shipping charges are not refunded, and return shipping costs are the responsiblity of the buyer.
Wrong Address - Shipment Returned
Please note, if the wrong address is entered during checkout and your package is returned back to us, shipping charges will not be refunded.
No Customer Pickup - Shipment Returned
An order may be held for pickup at a Canada Post outlet if there was no recipient at the time of delivery. A notice will be left at the recipient's address, indicating when the order can be picked up at a nearby Canada Post outlet. If the package is not picked up within 10 business days, it will be returned back to us. Please note, in this scenario, there will be a 35% restocking fee. You will receive your refund once the package has been delivered back to us, minus the restocking fee.
Please contact us within 3 days if you have any concern with your purchase. Returned products must be mailed back to us within 7 days once you have received them and all products must be in their original form.
How can I request a FREE sample for a Product? We offer FREE samples for certain food products, in case you'd like to try out the Product before purchasing it. If free Product sampling is available, it will be indicated on the Product page, and you can request a sample of the Product during the checkout process (there will a separate entry field provided where you can indicate your sample preference). Please note, free samples are based on Product availability, and while we try our best to send the requested sample, we cannot guarantee the FREE sample requested will be sent with your Order. However, if the requested free sample is not available, we may substitute it for a free sample of a similar Product. Limit one free sample per Order.
How can I submit a Product review? Your feedback is very important to us as we aim to sell Products that will please our customers. We randomly select customers that have placed orders with us to fill out surveys to provide their feedback on the Products they ordered. Surveys are optional and only sent to customers that have agreed and accepted to receive Product surveys.
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